BackerKit sent the surveys out (under my name – Corey Cole) yesterday, and you should have received yours by now. Please answer the survey both to make sure we have correct current information (such as your address) and to make sure we got all of your add-ons correct.

If you see a problem with your account, send email to support@hero-u.net so we can fix it. We’ve fixed several problems already, and I’m sure there are more.

I’ve heard there is an issue with “collapsing” your two pledges from the 2012 and 2015 campaign. I will work with BackerKit to resolve that.

Do *NOT* pay extra money unless you are ordering additional add-ons. Chris Fong and I did a tremendous amount of manually filling in spreadsheets based on text entries in our original backer spreadsheet. As a result, there will certainly be some errors. If BackerKit is asking you for more money, send email to support@hero-u.net and I’ll fix it.

If your add-ons included preordering the second Hero-U game (Wizard’s Way) or an extra copy of Hero-U, you should have paid $18 for each, but I listed them as $20 each on BackerKit. If you’ve already filled out the survey, that would have shown you as $2 short. I have fixed that by crediting all of those accounts an extra $2. I need to do a second pass for people who pre-ordered more than one copy; I’ll do that tonight.

Add-on t-shirts were not added due to a conflict between our spreadsheet data and the BackerKit database. If you added a t-shirt to the first campaign, please put the price into the tip jar – we mailed out all of the t-shirts last year.

Any other issues – please let us know by email. Thanks for your understanding as we go through this very complicated process. The folks at BackerKit have been extremely helpful, but we are doing things their system wasn’t really designed to do.